Patient-Centric Online Bill Pay Platform
Support self-service patient payments with custom-branded online bill pay solutions that allow patients to make one-time payments, set up recurring payment plans on outstanding balances, and more. Salucro’s online bill pay solutions are mobile-friendly, allowing patients to make payments at any time while also enabling them to manage their financial communication preferences with their provider.
Provider-Facing Collection Solutions
The Salucro platform enables agent-assisted payment across the revenue cycle, including pre-service, at the point-of-sale, and for back-office call centers. Users can streamline collection activities, including automated payment posting, while leveraging secure Point-to-Point Encryption (P2PE) technology. Reporting and analytics provide deep insights into patient payment collection performance, from the representative to the enterprise level.
Advanced Patient Engagement
Our advanced patient engagement tools allow providers to engage patients through an on-demand channel with text alerts for new balances, payment reminders, and even give them the ability to make a payment directly through a text message with a saved card on file, engaging patients on their most used device to drive increased collection rates.
Comprehensive Print and Digital Statements
Designed to meet the patient where they are most likely to act, deliver print or digital statements that clearly and concisely communicate the balance due and available payment options. With configurable designs and options for guarantor-level billing, these fully branded statements help to make the billing process more patient-friendly.
Cost-Saving Engagement Features
With IVR payment systems built to accommodate automated payments over the phone, and access to 24/7 live chat support across all Salucro platforms, we help to alleviate inbound call center volume, allowing your revenue cycle team to do more with less, and your clinical care team to focus on what matters most—a quality patient experience.
Familiar Payment Options with a Retail-Like Feel
Consumers have become accustomed to online check-out and mobile payment offerings, and providers need to engage patients with the payment types they prefer. Salucro offers over 16 different payment options including access to third-party financing offered by qualified, healthcare-specific recourse and non-recourse lenders.
Frictionless Enterprise Integrations
The Salucro payment platform seamlessly integrates with any EHR, Patient Accounting System, or workflow tool, including Allscripts, Cerner, Epic, Meditech, NextGen, and more. From data integrations to embedded workflow integrations, including support for single-sign-on and real-time posting, Salucro can seamlessly integrate into the existing systems and processes your team already has in place.
Complex Merchant Processing Made Simple
Facilitate patient payments across multiple accounts, locations, or systems with ease. Salucro ensures that regardless of the complexity, payments are auto-posted correctly, split effectively, and deposited into the correct account, reducing the burden on your treasury and revenue cycle teams.