Aired January 25, 2023

Delivering Personalized Communications that Improve the Patient Financial Experience

When it comes to the overall billing experience, especially communicating balances and confirming payments, it is important to invest in simple, accurate, and flexible billing systems. According to our 2022 Trends in Patient Payment Communications Report, 56% of consumers prefer digital communications over traditional mail, while 39% still prefer paper statements. It is critical for revenue cycle teams to adapt their communications to meet the demands of today’s patients, whether that includes a digital-first approach or more traditional methods.