Annual Release
In November 2019, Salucro Healthcare Solutions surveyed 1,000 U.S. healthcare consumers to measure the degree that the payment and billing process impacts brand loyalty and patient turnover. The results of that survey, included within, suggest that patients place an exceedingly high importance on the financial aspect of their healthcare journey, and that hospitals and medical centers who do not prioritize the process risk patient turnover and jeopardize brand loyalty.
Salucro Research