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Annual Release

2022 Patient Payment Technology Report

Salucro’s 2022 Patient Payment Technology Report explores trends throughout the patient financial experience. In addition to following trends year over year, we’re including brand new insights on how patients prefer to interact with their providers, and who they trust most to protect their private and payment details.

“Two-thirds of patients say that receiving a healthcare bill in their preferred communication channel would cause them to pay their bill more quickly.”

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Salucro Research

of Patients Say Offering an Online Bill-Pay Platform Would Influence Their Decision to Return to a Healthcare Provider

of Patients Say the Billing & Payment Process is Very or Somewhat Important to Them When Evaluating a New Healthcare Provider

of Patients Prefer an Email or Combination of Paper and Electronic Statement Notifications for New or Upcoming Bills

of Patients Say Notifications Delivered Through Their Preferred Communication Channel Would Cause Them to Pay More Quickly