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Annual Release
The 2021 Patient Payment Technology Report is Salucro’s second survey aimed at identifying and exploring trends across the patient financial experience. While some data and survey questions are new this year, others include comparisons looking back at 2019 data to highlight changes in patient preferences. For a comprehensive view of our last survey results, we encourage you to review our first study.
The biggest takeaway from this year’s study is the monumental impact that a patient’s financial experience has on their provider loyalty, and the increasingly high standards from consumers around their provider’s billing process.
Salucro Research
of Patients Stated That They Would Pay Their Balances Faster If Their Billing Preferences Were Used
of Patients Said Their Last Billing Encounter Was Bumpy, Painful, or Confusing
of Patients Said That Online Billing Platforms Influenced Their Decision to Return for More Services
of Consumers Would Leave Their Provider Due to Incorrect Bills or Confusing Charges