Salucro Payment IVR Demo Instructions

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Automate patient financial communication and allow patients to access open balances and make payments securely over the phone.

Salucro’s fully integrated, inbound payment IVR solution provides patients with 24/7/365 access to retrieve account balance information and make card (debit/credit/FSA/HSA) or ACH payments over the phone in a PCI and HIPAA compliant environment to ensure any information captured is secure.

Please follow the simple steps below to demo the solution.

Step 1 - Dial

To access Salucro’s Payment IVR Demo line, dial (866) 933-4013

Step 2 - Confirm Account

• Follow the prompts and input the information below.
• Guarantor Number: 5554321
• Date of Birth: 07/02/1981
• Guarantor Name: John Smith

Step 3 - Make a Payment

Use the credit card or bank account information below to make a payment.

Credit Card Payment

• Credit Card Number: 4761 7390 0101 0010
• Expiration Date: 12/22
• Security Code: 201
• Zip Code: 85018

Bank Account Payment

• Bank Account Number: 123456789
• Routing Number: 11 00 00 000

Step 4 - Payment Confirmation

A referenceable transaction ID is provided upon completion of successful payment.

Step 5 - Repeat!

With Salucro’s payment IVR demo line, you can test out different scenarios by choosing different paths. For example, try making a bank account payment instead of a credit card, or see what happens when invalid guarantor or payment information is entered. Remember, these prompts are completely configurable and will follow a path designed by your organization.